You may apply your gift card or discount code at cart page or at checkout page before payment is made.

We charge in Singapore Dollars (SGD).

We do not accept Cash On Delivery (COD). We support credit cards (Visa, Mastercard and Amex), Paypal (Visa, Mastercard, Amex, Discover, JCB etc), Google Pay, Apple Pay and PayNow (Singapore only) payment methods.

Your purchases are secured by Stripe or Paypal; both of which provide industry best encryption services. We use the latest security measures to protect your details right from the landing page. 256-bit SSL software is used to encrypt your credit or debit card information when you place an order with us. This is the same level of encryption used by large banks to keep your information secure. All pages including our checkout and payment pages are secured. Secured webpages begin with https:// and depending on the web browser you’re using, a padlock symbol in URL field, or a key symbol in the bottom right-hand status bar will be shown.

We are here to help! Please drop us an email at help@juicymissy.com with your order no. and any photos or screenshots (if applicable) and we’ll sort it out as soon as possible. You may also message us via WhatsApp at +6591420280 (all countries) for a quicker response. Messages only. Phone calls will not be answered.

We ship worldwide to most countries with the exception of Ukraine. Please visit our Shipping Page for more details.

We ship directly from Singapore!

We offer Tracked International Airmail for worldwide delivery. Worldwide Express Delivery via FEDEX / DHL / UPS is available for selected countries as well. Singapore orders will be shipped locally with additional options for Same Day and Next Day Delivery. Free delivery is available on minimum order for both local and worldwide orders. Please visit our Shipping Page for more details on shipping rates and delivery time.

Processing typically takes 1-3 business days. Depending on your chosen shipping option, international orders shipped via FEDEX / DHL / UPS and local orders with Same Day or Next Day delivery are prioritized and dispatched on the same or next business day.

Please visit our Shipping Page for more details on shipping rates and delivery time.

Our business hours are Monday to Friday, excluding Singapore public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
The cut-off times shown during checkout are based on Singapore time (GMT +8).

For example, if an order is placed on Monday at 10am (GMT +8) with Same Business Day shipping selected, but the cut-off time indicated is 8am, the order will be processed for delivery on the Next Business Day (Tuesday) instead.
Similarly, an order placed on Saturday or Sunday with Next Business Day shipping will be treated as a Monday order and delivered on Tuesday. To receive the delivery on Monday, Same Business Day shipping must be selected.

Please visit our Shipping Page for more details on shipping rates and delivery time.

Please track your order over at Track Order Page. Please allow several days for shipping details to be reflected online.

Except for Singapore and United States, we do not collect VAT/GST, duties, or administrative fees and cannot predict any charges. These fees, if applicable, are charged on arrival and are the recipient’s responsibility. Please check with your local customs office for more details. We do not refund customs fees, duties, taxes, shipping, or order costs if you refuse payment for parcel release. GST is applied automatically to Singapore orders at checkout and applicable duties are applied automatically to USA orders at checkout.

Our products are produced in Taiwan and quality controlled under ISO 22716 pharmaceutical manufacturing standards! Juicy Missy’s products have undergone over 300 tests conducted by CE, SGS and RoHS to ensure compliance with stringent global product safety directives.

Absolutely! All of our orders are shipped in neutral, unbranded packaging. There will be no mention of lubricants, condoms or sex toys. The return address will show as BLTN PTE LTD, not Juicy Missy.

Any order not delivered within 8 weeks qualify for our free reship guarantee and any order not delivered within 12 weeks qualify for our full refund guarantee. Please visit our Refunds And Returns Page for more details.

To initiate the return, please contact us at help@juicymissy.com within 30 days of delivery. Include your order number, clear photos of the item and reason for return. All returns are subject to our returns policy at Refunds & Returns Page.

Cancellations are only accepted within 60 minutes after an order is placed as we process orders as quickly as possible so cancellations are time sensitive. If you have to cancel your order for any reason, please reach out to us immediately at help@juicymissy.com if you are able to cancel within the given time frame.