We offer FREE Local Shipping to Singapore on order $80.00+.
FREE International Shipping is also available on order $150.00+ for other South East Asia countries, $200.00+ for Australia and $250.00+ for US, UK, Canada etc.
Delivery starts from $4.90 depending on the weight and destination of your order for orders which are not eligible for Free Shipping.

Orders are processed within 1-2 business days. You'll receive an email once your order has shipped.
Delivery typically takes 2 to 5 business days for Singapore and 2 to 8 weeks for all other countries. The exact timing based on shipping address will be indicated at checkout.
NOTE: Please expect possible delays in the delivery of your order due to COVID-19.

Our business operating hours are from Monday to Friday excluding public holidays. All orders received during weekends and public holidays are considered next business day orders.
E.g. Order placed on Saturday will be considered Monday order. If SAME DAY delivery is chosen, the order will be delivered on Monday. If NEXT DAY delivery is chosen, the order will be delivered on Tuesday.
The cut-off time indicated during shipping checkout is based on business hours.
E.g. Order is placed on Monday at 10am and SAME DAY delivery is chosen, as the cut-off time for SAME DAY delivery is 8am, this order will be pushed to NEXT DAY delivery on Tuesday instead.
E.g Order is placed on Sunday at 5pm and NEXT DAY delivery is chosen. As this order is considered a Monday order, it will be delivered on Tuesday instead. For delivery on Monday, SAME DAY delivery will have to be selected.

Once your order is placed, we are unable to arrange for cancellation or rerouting of your order. Please carefully check your shipping address for typos and missing apartment or suite numbers.

Please track your order over here.

Absolutely! All of our orders are shipped in neutral, unbranded packaging. There will be no mention of lubricants, condoms or sex toys. The return address will show as BLTN PTE LTD, not Juicy Missy.

Sorry about that! We're here to help! Drop us an email at help@juicymissy.com with your order no. and we'll do our best to track down your order. If you've chosen a shipping method with no tracking, please check your mailbox for your parcel.
NOTE: Tracked packages which are unclaimed within the stipulated timeframe are subject to disposal by either the sender's or recipient's local postal office. No refund will be made on packages which are unclaimed, abandoned or disposed of.

With the exception of local Singapore orders, we do not collect VAT/GST, administrative fees, duties and/or taxes on your order and cannot predict what your particular charges may be on all international orders. These additional charges, if applicable, are levied when the delivery reaches the specified destination. The recipient is responsible for these charges. Please contact your local customs office for more information.
We will not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release.

We are sorry to hear that! We accept returns within 90 days for any reason. Please drop us an email at help@juicymissy.com with your order no. to begin the return process.
To be eligible for a return, your item must be unused and in the original packaging with all of the original contents (manufacturer’s packaging, instruction manuals, warranty card, accessories, etc.) included.
Sale items are not eligible for returns.
You are responsible for return shipping charges. 20% restocking fee will apply to all packages which are returned, unless otherwise stated.
We strongly suggest that you use a trackable shipping service for return with proper packaging as we are not liable for missing items or items damaged during transit.

Sorry about that! We're here to help! Simply drop us an email at help@juicymissy.com with your order no. and we'll sort it out as soon as possible.